NEXELYX PARTNER FAQ

Your Complete Guide to Partnering with Nexelyx for Onikuma Gaming Electronics

About Nexelyx & Our Products

What is Nexelyx?

Nexelyx is a leading distributor of Onikuma gaming electronics, specializing in high-quality gaming peripherals for e-commerce businesses. We provide wholesale solutions for retailers looking to offer premium gaming products to their customers.

What products does Nexelyx offer?

We offer the complete range of Onikuma gaming products including:

• Gaming Headsets (wired and wireless models)
• RGB Gaming Keyboards (mechanical and membrane)
• Gaming Mice (wired and wireless with customizable DPI)
• Gaming Mouse Pads (standard and extended sizes)
• Gaming Combo Sets (keyboard + mouse bundles)
• Gaming Accessories (headset stands, cable management, etc.)

Why choose Onikuma products?

Onikuma is a trusted brand in the gaming community, known for delivering exceptional quality at competitive prices. Their products feature RGB lighting, ergonomic designs, durability, and compatibility with multiple platforms (PC, PS4, PS5, Xbox, Nintendo Switch). This makes them highly marketable to a wide range of gaming customers.

Partnership & Ordering

How do I become a Nexelyx partner?

Simply contact us at partners@nexelyx.com with your business details including company name, website URL, tax ID, and estimated monthly order volume. Our team will review your application and provide partnership terms within 24-48 hours.

What are the minimum order requirements?

Our minimum order quantity (MOQ) is $500 USD per order. There are no minimum monthly commitments, giving you the flexibility to order based on your sales demand.

What payment methods do you accept?

We accept the following payment methods:

• Bank transfer (ACH/Wire)
• Credit cards (Visa, Mastercard, Amex)

Net-30 payment terms are available for established partners after 3 successful orders.

How do I place an order?

Orders can be placed through your partner portal at portal.nexelyx.com, via email at orders@nexelyx.com, or by calling our sales team at +97154871959 -NEXELYX. You’ll receive an order confirmation within 2 hours during business hours.

Pricing & Profit Margins

What are the wholesale prices?

Wholesale pricing is tiered based on order volume. Partners typically receive 35-45% off MSRP. Detailed pricing is provided in your partner portal and updated monthly. Contact your account manager for current pricing sheets.

What profit margins can I expect?

Most partners achieve 40-60% gross margins when selling at or near MSRP. Your actual margin will depend on your retail pricing strategy, shipping costs, and marketing expenses.

Do you offer volume discounts?

Yes! We offer additional discounts for higher volume orders. Orders over $2,500 receive an extra 5% discount, and orders over $5,000 receive an extra 10% discount. Contact us for custom pricing on orders over $10,000.

Shipping & Delivery

What are the shipping costs?

Shipping rates vary by location and order size:

• Free shipping on orders over $1,000 (UAE, US, Tunisia)
• Flat rate $25 for orders under $1,000 ( UAE, US ,Tunisia)
• International shipping calculated at checkout

How long does shipping take?

Processing and shipping times:

• Order processing: 1-2 business days
• Standard shipping: 3-5 business days
• Express shipping: 1-2 business days (additional fee)
• International shipping: 7-14 business days

Do you offer dropshipping?

Yes! We offer dropshipping services for qualified partners. This allows you to sell products without holding inventory. Dropshipping requires a monthly commitment of at least 25 orders. Contact us at orders@nexelyx.com for more information.

How do I track my shipment?

You’ll receive tracking information via email as soon as your order ships. You can also track all shipments in real-time through your partner portal.

Product Support & Warranties

What warranty do Onikuma products come with?

All Onikuma products come with a 12-month manufacturer’s warranty covering defects in materials and workmanship. Extended warranties are available for purchase for select products.

How do warranty claims work?

Your customers should contact your support team first. If a product is defective within the warranty period, submit a warranty claim through the partner portal with proof of purchase and description of the issue. We’ll approve replacements within 24 hours and ship at no cost to you.

Do you provide technical support resources?

Yes! We provide comprehensive support materials including product manuals, setup guides, troubleshooting documents, and video tutorials. All resources are available in the partner portal and can be shared with your customers or integrated into your website.

Marketing & Branding Support

What marketing materials do you provide?

We provide a complete marketing toolkit including:

• High-resolution product images (white background and lifestyle)
• Product videos and 360-degree views
• Product descriptions optimized for SEO
• Banner ads and social media graphics
• Email marketing templates
• Brand guidelines and logo files

Can I use the Onikuma brand on my website?

Yes! As an authorized Nexelyx partner, you’re licensed to use Onikuma branding and logos on your website and marketing materials. All usage must comply with brand guidelines provided in the partner portal.

Do you offer co-marketing opportunities?

Yes! We run quarterly promotional campaigns and offer co-marketing support for our top partners. This includes featured placement on our website, social media promotion, and marketing development funds (MDF) for high-volume partners.

Returns & Refunds

What is your return policy?

We accept returns of unopened, unused products within 30 days of delivery for a full refund. Products must be in original packaging with all accessories. A 15% restocking fee applies to opened products. Defective products are exchanged at no cost.

How do I initiate a return?

Submit a return request through the partner portal with your order number and reason for return. You’ll receive a return authorization number (RMA) and prepaid shipping label within 24 hours. Once we receive and inspect the return, refunds are processed within 3-5 business days.

What if my customer wants to return a product?

You should handle customer returns according to your own return policy. If you need to return products to us, the same 30-day return policy applies. We recommend establishing your own customer return policy to manage these situations.

Website Integration

Do I need to integrate anything on my website?

No technical integration is required to start selling Nexelyx products! All you need to do is:

1. Download product images and descriptions from the partner portal
2. Add products to your e-commerce platform (Shopify, WooCommerce, etc.)
3. Set your pricing and begin selling
4. Place orders through our portal when you make sales

Support & Contact Information

How can I contact support?

Our support team is here to help:

• Email: contact@nexelyx.com
• Phone: (+971544871959)
• Live chat: Available in partner portal
• Business hours: Monday-Friday, 9 AM – 6 PM EST

What is the typical response time?

We respond to all partner inquiries within 2 hours during business hours. For urgent issues affecting your sales or fulfillment, contact our priority support line and we’ll assist you immediately.

Do you offer onboarding assistance?

Absolutely! Every new partner is assigned a dedicated account manager who will guide you through the onboarding process, help you set up your first order, and answer any questions. We also offer optional onboarding webinars covering best practices for selling gaming products.

Ready to Partner with Nexelyx?

Contact us today to get started: partners@nexelyx.com