At NEXELYX, we aim to make every purchase a satisfying experience. If you are not completely happy with your order, our return and exchange policy is designed to make the process simple, transparent, and fair.
- Return Period
Customers may return or exchange eligible products within 7 days from the date of purchase or delivery.
Returned items must be unused, in their original packaging, and include all accessories, manuals, and documentation.
A valid proof of purchase (receipt or invoice) is required for all return or exchange requests.
- Conditions for Return or Exchange
- Items must be in resaleable condition with factory seals, serial numbers, and labels intact.
- Products showing signs of use, damage, or tampering will not be accepted.
- The product must have been purchased directly from NEXELYX through our official website.
- Return or exchange requests must be submitted through our online return form or customer support team, along with a valid reason for the return.
- Non-Returnable Items
Certain items are not eligible for return or exchange due to hygiene, data security, or product integrity reasons. These include:
- Headphones, earphones, or wearable devices that have been unsealed or used
- Software, licenses, or digital activation codes once opened or activated
- Items with missing parts, packaging, or damaged seals
- Products repaired or altered by unauthorized service centers
- Exchange Policy
- Exchanges are available for defective or incorrectly delivered items only.
- If an exact replacement is unavailable, customers may choose a refund or store credit for future purchases.
- Replacement products will be shipped after the returned item is inspected and approved.
- Refunds
- Once a returned item is received and inspected, you will be notified by email or WhatsApp regarding approval.
- Approved refunds will be issued to the original payment method within 7 to 14 business days, depending on your bank’s processing time.
- Shipping and handling fees are non-refundable, except in cases of faulty or damaged products.
- Warranty Coverage
All electronic items sold by NEXELYX include a one-year limited warranty from the date of purchase.
This warranty covers manufacturing defects and hardware malfunctions only.
Warranty does not cover:
- Damage from misuse, drops, or improper handling
- Liquid exposure or power fluctuations
- Unauthorized repairs or alterations
- Cosmetic wear and tear such as scratches, dents, or discoloration
- Accessories, batteries, and cables unless stated otherwise by the manufacturer
- Claim Procedure
To submit a return, exchange, or warranty claim, please provide:
- Original invoice or proof of purchase
- Product serial number and a short description of the issue
- Clear photos or a short video showing the defect
Once verified, we will arrange pickup or service according to the product type and warranty coverage.
- Contact Support
Our customer service team is available to assist you 24/7.
📞 0544871959
📱 WhatsApp: 0544871959
✉️ Email: contact@nexelyx.com
At NEXELYX, we are committed to resolving every issue quickly and fairly so you can shop with complete confidence.